Privacy Policy and Terms & Conditions
About Us & Our Products
Ducting Systems ("we", "us", "our") is a provider of specialized products and solutions. We operate this website to provide information, product listings, quotes, and customer support related to our offerings.
Our products and services include:
Nordfab® Quick-Fit®® Ducting Components — A complete line of clamp-together duct parts in galvanized and stainless steel, including pipes, branches, elbows, adapters, reducers, transitions, hose and clamps, blast gates, diverter valves, hoods, hangers, and accessories — sized and configured for dust collection, fume extraction, mist control, and industrial ventilation systems
Ducting Accessories & Control Components — Specialized fittings including ball joints, butterfly valves, dampers, spark traps, silencers, floor sweeps, vibration isolators, mist recyclers, and custom manifolds for complete, code-compliant system builds and retrofits
System Design, Engineering & Distribution Services — Free estimates, 2D CAD and 3D BIM drawings, technical support for sizing and selection, loyalty discounts for repeat orders, and kitted component shipments — supporting new installations and retrofits from initial layout through field assembly
We serve metalworking, woodworking, battery and EV manufacturing, composites, food and beverage, agriculture, packaging, chemical manufacturing, and other commercial and industrial facilities that require dust, fume, or mist collection systems — working directly with engineers, contractors, and facility managers across a wide range of industries and project sizes.
Privacy Policy
Ducting Systems respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
1. Information We Collect
We collect the following personal information when you use our website:
• Contact details: Name, company, email, phone number, and ZIP/postal code (via quote and contact forms)
• Site data: IP address, device and browser information, pages visited, and referral links (via cookies and analytics tools)
• Transactional data: Order history, invoices, and billing and shipping details (through our secure account and order portal)
2. How We Collect It
• Forms: When you request a quote, contact us, or log into your account
• Cookies and tracking: Analytics tools that gather usage data and IP addresses
• Integrated systems: Our order platform captures billing and shipping information securely
3. How We Use Your Information
We use your information to:
• Provide products, quotes, and customer service
• Manage orders, invoices, and account access
• Improve site experience, performance, and product offerings
• Send updates or marketing communications — only if you have opted in
• Comply with legal obligations
We do not sell or rent your personal information.
4. Sharing with Third Parties
We only share data with trusted service providers, partners, and contractors necessary to operate and improve our business. These include:
• Payment processors
• Hosting, CRM, and email platforms
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Meta/Facebook) for audience targeting, remarketing, and performance optimization
• Authorized vendors, distributors, and contractors — such as product installers, freight carriers, and customs brokers — who help us fulfill orders or deliver services on our behalf
All third parties are required to protect your data, use it only for the purposes we define, and comply with applicable privacy regulations. You can opt out of personalized advertising by adjusting your ad settings or cookie preferences.
5. Cookies & Tracking
We use cookies and similar technologies to:
• Power essential site functions (forms, login)
• Track site usage and performance
• Support optional marketing features if you consent to them
You can block or delete cookies via your browser settings, though this may reduce website functionality.
6. Data Retention
We keep your personal data as long as necessary to fulfill the purpose for which it was collected (e.g., quoting, order processing) and to comply with legal or accounting obligations. Inactive or outdated data is securely deleted.
7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct or update inaccuracies
• Request deletion of your data
• Opt out of our marketing communications
• Lodge a complaint with a data protection authority, if applicable
8. Data Security
We implement industry-standard technical, physical, and administrative measures to protect your data. While we take significant precautions, no system can be 100% secure, and we cannot guarantee absolute protection.
9. Children
Our website is not intended for users under the age of 16. We do not knowingly collect data from children under this age.
Terms & Conditions
10. Pricing, Specifications & Errors
Prices, specifications, availability, and terms of offers may change without notice. Despite our best efforts, a small number of items may occasionally contain pricing, typographical, or photography errors. Correct prices and promotions are validated at the time your order is placed. Orders that do not comply with our terms, conditions, and limitations may be cancelled.
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
11. Payment Authorization
Due to bank authorization holding times, we may be required to capture your payment authorization prior to shipping. By placing an order, you authorize us to process payment in accordance with this policy.
12. Contact Information
If you have any questions, data requests, privacy concerns, or wish to exercise your rights under this policy, please contact us:
Ducting Systems
11088 Gravois Industrial Court
St. Louis, MO 63128
info@ductingsystems.com
(866) 455-2130
13. Policy Changes
We may update this Privacy Policy and Terms of Use occasionally. The “Effective Date” at the top of this page will reflect the most recent version. We encourage users to review this page periodically.
